We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Check- out” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such case you can however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.
We strive to process orders promptly to ensure timely delivery. You have the flexibility to modify your order as much as you want before clicking 'Check-out,' but please note that changes cannot be made once the order is submitted. Our system is optimized for fast order fulfillment, so cancellations or modifications may not be possible after this point. However, you can still return items in accordance with our Returns Policy if needed. If your package is returned to us due to an incorrect or undeliverable address ('Return to Sender'), we will issue a store credit for the net total minus the shipping fee. Please be aware that you are responsible for the initial shipping cost of the package.
If the estimated delivery date for your order has passed and your item has not arrived, you can inform us by reporting that you have not received it.
You should first verify the delivery information and if the expected delivery date has passed, notify the us that the item has not arrived. If the problem is unable to be resolved, you may be eligible for Loewe Store Money Back Guarantee.
If the estimated delivery date for your order has passed and your item has not arrived, you can inform us by reporting that you have not received it.
If the estimated delivery date for your order has passed and your item has not arrived, you can inform us by reporting that you have not received it.
It's possible that your item is still in transit. You can check the expected delivery date, shipping address, and latest tracking updates by finding the item in your Orders section:
Here's how to track an order: